Refund Policy — Websink Tutoring

We want every family to feel confident when subscribing to Websink Tutoring. This policy sets out clearly when refunds are available and how to request one.

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Free Intro Session

Your first session is completely free. No charge if you decide not to continue.

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Cancel Anytime

Cancel before your next billing date and you won't be charged again.

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How to Request

Email us at hello@websink.online and we'll handle it promptly.

1. Free Introductory Session

All new students are entitled to one free 1-hour introductory session before any payment is taken. If you choose not to continue after the introductory session, you will not be charged anything. No refund request is needed.

2. Subscription Cancellation

You may cancel your subscription at any time by emailing hello@websink.online. Cancellations take effect at the end of your current billing period:

You will retain full access to the service until the end of the paid period.
You will not be charged for the following month.
No cancellation fee applies.

We do not require any notice period beyond cancelling before your next billing date.

3. Refund Eligibility

As our subscription is delivered on a monthly rolling basis, we do not provide partial refunds for unused sessions within a paid month as a standard policy. However, we will issue a full or partial refund in the following circumstances:

✅ Full refund — we will always refund if: You are charged after a valid cancellation request was submitted before your billing date.
A technical error results in a duplicate or incorrect charge.

⚠️ Partial refund — considered case by case: Serious tutor misconduct that prevents sessions from being delivered.
Extended platform outage (more than 5 days in a billing period) that prevents session access.
Significant change to the service not agreed to (e.g. tutor change without consent).
Exceptional personal circumstances (serious illness, bereavement) — contact us and we will do our best to help.

❌ Refunds are not issued for: Sessions missed by the student without reasonable notice (at least 24 hours).
Change of mind after sessions have been delivered as agreed.
Dissatisfaction with exam results — tutoring outcomes depend on many factors outside our control.
Cancellation requests submitted after a billing date has passed.

4. How to Request a Refund

To request a refund, email us at hello@websink.online with the following:

Your name and registered email address.
The reason for the refund request.
The amount and date of the charge you are disputing.

We aim to respond to all refund requests within 3 business days. Approved refunds are processed within 5–10 business days and returned to your original payment method via Paddle.

5. Chargebacks

We ask that you contact us before initiating a chargeback with your bank. Most issues can be resolved quickly directly with us. Initiating a chargeback without first contacting us may result in suspension of your account while the dispute is resolved.

6. Tutor Unavailability

If your assigned tutor is unable to deliver a scheduled session and we cannot provide a suitable replacement, the session will be rescheduled at your convenience or credited towards your next billing period. This is not treated as a missed session by the student.

7. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated by email at least 14 days before they take effect. The latest version is always available at websink.online/refund.

8. Contact

For any questions about this policy or to request a refund:

Email: hello@websink.online
Response time: Within 3 business days (Mon–Fri, UK hours)

If you are not satisfied with our response, you may be entitled to refer the matter to an alternative dispute resolution service or the UK courts. Nothing in this policy affects your statutory rights under UK consumer law.